Frequently Asked Questions
Find answers to common questions about extended service plans, wholesale closeouts, retailer support, and Gotham Sales partnerships.
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With a one-year parts-and-labor manufacturer’s original warranty:
Up to nine months from date of purchase
With a 90-day labor warranty:
Within the first 30 days from date of purchase
Exception
All accidental policies, furniture, commercial add-on policies, and export policies covering the manufacturer’s warranty outside the U.S.:
At time of sale
Yes, there are separate sku’s and there must be a minimum 6 months parts-and-labor warranty from the manufacturer.
Yes. It doesn’t matter where a customer buys the item.
Service plans go with the customer. They are good in other countries, but no longer have “on-site” or “in-home” provisions. International warranty-holders are reimbursed for claims because international servicers are not paid directly.
Yes. A nominal charge of $25 allows them to transfer any remaining coverage to another person within 10 days of the product’s transfer.
The registration process is fast and easy at www.newleafservicepro.com.
New Leaf has a nationwide network of factory-authorized service centers in the U.S. The customer provides the product brand, category, and their zip code. New Leaf will determine the servicer.
Your customer can go to www.newleafservicepro.com or call New Leaf’s 24-hour call center at 855.879.6395.
If the product is being used in a commercial setting, a commercial service plan is required. Only products used in a single-family residence are covered by a standard service plan.
Two things: A store invoice and the New Leaf Service Pro package, which includes an activation code. Once your customer activates the warranty online, New Leaf will send them an email verification.
During the replacement period (the year following the expiration of the shortest portion of the manufacturer’s limited warranty), the customer needs to call the New Leaf toll-free number to receive a repair order number. They should bring the number and the defective product to you, their dealer, and redeem it for a product of equal features and functionality up to the original purchase price. If bringing the product to you is problematic, New Leaf may ask the customer to send the defective unit to New Leaf. The consumer pays shipping for the replacement product.
No, the contract is fulfilled upon product replacement. The customer has the option to purchase a new plan on their new product.
The correct contract is determined by the pretax total of the product, excluding freight or handling.
You can use the sale or discounted price to determine the card to sell. Should a replacement be required, it will never exceed the original purchase price regardless of the contract sold.
Appliances
All major appliance, furniture, some lawn & garden and exercise equipment warranties are in-home.
Electronics
Electronic warranties are carry-in, or the customer pays to send the unit to an authorized service center and New Leaf pays to return the repaired or replaced unit to the consumer.
Televisions